In the past few weeks, I’ve been contacted by three different dental hygienists expressing grave concerns about the infection control practices in their offices. Each one is on the brink of resigning because their concerns-which should be taken seriously-are being dismissed by their employers. One hygienist said their dentist refused to acknowledge the risks of reusing single-use items. Another mentioned that despite underscoring the importance of regular waterline testing, her dentist shrugged it off, calling it an unnecessary expense. Such dismissive attitudes toward basic infection control protocols not only put patients at risk but also jeopardize the professional license of the hygienist.
Infection control and staffing issues
Ask any practice owner or hiring manager about their top stressor and you will likely hear about staffing-whether it’s keeping your current team or filling open positions; according to the 2025 Dental Industry Salary Report, 35% of respondents are considering a job change. If you think infection control (IC) compliance and team retention don’t go hand in hand, think again.
When team members feel their health and safety-and that of their patients-are not prioritized, their loyalty and commitment to the practice wavers. Hygienists, assistants, and other team members are well aware of infection control guidelines and the potential repercussions of non-compliance. Disregarding serious concerns is downright offensive and shows a lack of respect for their education and expertise.
Compliance is key
Compliance with infection control is more than ticking boxes on a regulatory checklist; it is about fostering a culture of safety and respect. When team members notice leaders prioritizing these protocols, it builds trust and reinforces a shared commitment to excellence. Conversely, ignoring these critical aspects can lead to dissatisfaction, burnout, and ultimately, high turnover.
Infection control compliance is integral to both patient safety and team retention. Practice owners must recognize that a safe work environment is foundational to maintaining a dedicated and engaged team. Listen to your staff, address their concerns, and prioritize infection control-not just for the sake of compliance, but for the well-being and retention of your valuable team.
