Incessantly Requested Questions about ‘My account’
I’ve present get admission to to Store Ortho, however my credentials are other from those I exploit to get admission to Readability Portal. What must I do if I need to get admission to the ‘My account’ interface?
When you have other e mail addresses for getting access to Store Ortho and Readability Portal, you must ensure that your Readability Portal credentials are mirrored in my account. The admin consumer will be capable to upload you with the e-mail deal with you employ to login to Readability Portal on the “Account customers and personal tastes” hyperlink to be had from the avatar within the higher appropriate nook of the ‘My account’ interface.
I encountered an error after I clicked at the “My account” hyperlink. How can I achieve get admission to to My account?
Please click on “Request get admission to” and populate the shape on the hyperlink. A Solventum workforce member will follow-up. On the other hand, an admin consumer on ‘My account’ can upload you on the “Account customers and personal tastes” hyperlink to be had from the avatar within the higher appropriate nook of the ‘My account’ interface. Please ensure that they upload you the usage of the e-mail deal with you employ to login to Readability Portal.
What’s the ‘My account’ interface?
‘My account’ is a central position for practices to view, perceive, and arrange their Solventum account task. It brings in combination on a regular basis account control duties into one intuitive revel in, together with invoices, bills, and account get admission to. From Readability Portal, it’s available from the “My account” hyperlink within the higher right-hand nook of the display.
How do I login to the ‘My account’ interface?
‘My account’ is accessed without delay from Readability™ Portal via protected unmarried signal‑on (SSO). In case you are signed in to Readability Portal, you’re already attached. From Readability Portal (readability.solventum.com), it’s available from the “My account” hyperlink within the higher right-hand nook of the display. It will also be accessed without delay at medical institution.solventum.com. When you have problems getting access to ‘My account’, entire the shape on the “Request get admission to” hyperlink to achieve get admission to.
Why used to be the ‘My account’ interface created?
‘My account’ used to be designed to supply clearer account visibility and simplify on a regular basis account control duties, akin to figuring out invoices, managing bills, and protecting account get admission to up to the moment. With ‘My account’ you’ll entire those duties with out navigating more than one programs.
Who can use the ‘My account’ interface?
‘My account’ helps each unmarried‑location and multi‑location practices. Customers have visibility into the accounts they’re related to, whilst get admission to to data and capability is managed by means of assigned roles.
Do all Readability Portal customers have get admission to to the ‘My account’ interface?
No. Get right of entry to to ‘My account’ is dependent upon how the account is ready up inside Solventum programs. As an example, Readability customers who acquire via resellers won’t have get admission to to my account. Eligibility is checked the usage of the consumer’s e mail deal with by means of our unmarried sign-on authenticator. When you have problems getting access to ‘My account’, entire the shape on the “Request get admission to” hyperlink to achieve get admission to.
What consumer roles are to be had in ‘My account’?
‘My account’ helps admin, billing and viewer roles. Every function has other permissions in accordance with the extent of get admission to required. Each and every consumer can arrange their very own communications personal tastes.
What can admin customers arrange within the ‘My account’ interface?
Admin customers can upload and arrange customers and cost strategies, arrange notifications, and make bills in acceptable nations the place virtual cost is enabled.
Can all customers make bills within the ‘My account’ interface?
No. Simplest customers with suitable cost eligibility (akin to admin or billing roles) could make bills or arrange cost strategies (availability varies by means of nation). Viewer customers can’t make bills.
Can I view each paid and unpaid invoices in ‘My account’?
Sure. ‘My account’ permits customers to view remarkable invoices in addition to invoices that experience already been paid.
Can I seek or filter out invoices in ‘My account’?
Sure. Customers can seek and filter out invoices, together with long term‑due invoices, to assist arrange upcoming bills.
Can I obtain bill knowledge from ‘My account’?
Sure. Bill line-level knowledge can also be downloaded from my account in codecs together with Excel, CSV, and PDF.
What cost choices are to be had in ‘My account’?
The place on-line bills are enabled, eligible customers will pay invoices in complete, pay a customized quantity, or pay by means of line merchandise (US most effective, for eligible consolidated invoices). To be had choices rely on area, account setup, and consumer function.
Can I arrange cost strategies in ‘My account’?
Sure. In areas the place on-line bills are enabled, admin and billing customers can view, upload, or delete cost strategies in ‘My account’.
Why may my card data replace routinely in ‘My account’?
If there may be an present courting between the cost provider supplier and the issuing financial institution or bank card corporate, card data would possibly routinely replace.
Is the ‘My account’ interface protected?
Sure. ‘My account’ is accessed via protected unmarried signal‑on, and customers most effective see the accounts and purposes they’re approved to get admission to in accordance with their function.
Will I see data for accounts I’m no longer related to in ‘My account’?
No. ‘My account’ most effective shows data for accounts the consumer is permitted to get admission to.
